How do you ensure our new website is Section 508 and ADA compliant?

As a specialized government website design company, we build accessibility directly into the code. Our developers strictly follow WCAG 2.1 AA standards so every citizen, including those using screen readers or keyboard navigation, has full access to your services.

What security measures are in place to protect sensitive citizen data?

Security is the top priority in web development for the government. We implement industry-standard encryption, secure single-sign-on (SSO), and robust backend architectures designed to meet strict federal and local security baselines.

Can the website handle extreme traffic spikes during a local emergency?

Yes. We optimize server assets and code for rapid load times, ensuring your digital infrastructure remains online and highly responsive when citizens need critical weather or safety alerts the most.

Will our public platform be fully mobile-responsive?

Absolutely. Many residents rely entirely on smartphones, so our government web development process uses a mobile-first approach. Complex forms, 311 reporting, and bill payments will work flawlessly on any device or connection speed.

Can you integrate our existing third-party software and payment gateways?

Yes. We routinely integrate third-party tools for PCI-compliant utility payments, parks and recreation booking, and civil service job boards to create a seamless, unified experience for your residents.

Do you build secure portals for vendors and citizens?

Yes. As an experienced government web design agency, we develop secure, role-based dashboards where residents can manage their tax history and vendors can easily submit RFPs or bids in one centralized place.

How do you organize content so citizens can actually find what they need?

We use a task-based architecture. Instead of hiding services deep inside complex department menus, we put the most common needs, like paying bills or applying for permits, front and center with a highly predictive search function.

Will our internal staff be able to update content without knowing how to code?

Yes. We build easy to manage content management systems (CMS) so your internal team can easily publish meeting minutes, update emergency alerts, and post press releases without needing technical expertise.

Do you offer solutions for completely outdated or legacy platforms?

Yes. Our comprehensive government website design services include modernizing legacy systems, fixing long-standing accessibility gaps, and refreshing your agency's image to build public trust.

How do you handle the migration of thousands of existing pages and public records?

We securely handle the entire data migration process. This ensures your historical public records, FOIA databases, and existing content are safely transferred with no dead links or lost information during the transition.

How long does a typical redesign project take for a municipality or agency?

Timelines vary based on the number of department microsites and integrations needed. When partnering with a reliable government website design firm, you receive a phased roadmap upfront to ensure your critical deadlines are met.

Do you provide ongoing technical support and maintenance after launch?

Yes. A successful launch is just the beginning of government website development. We offer 24/7 technical support, regular security patches, and continuous software updates to prevent downtime and maintain compliance.

Can you assist with the RFP process or provide a detailed project scope?

Certainly. We regularly help agencies define their technical requirements, outline compliance mandates, and establish realistic budgets to ensure their RFPs attract the right solutions.

Government Website Design & Development Company

Website Design Built Around Your Agency’s Core Operations

We design government websites that support the critical workflows your staff relies on, making public service faster, measurable, and more secure.

Modernization for Websites and Applications

Compliance & Accessibility

Ensure every pixel is Section 508 and WCAG 2.1 compliant, protecting your agency from liability while serving citizens of all abilities.
Secure Payments & Collections

Streamline revenue collection with PCI-compliant gateways for taxes, utility bills, parking fines, and permit fees, optimized for mobile devices.
Service Requests (311 Integration)

Empower citizens to report potholes, outages, or maintenance issues directly through the site, with automated routing to the correct department.
Emergency & Crisis Communication

Instantly broadcast critical alerts (weather, road closures, public safety) across your homepage and notification channels to keep the public safe.
Permitting & Licensing

Digitize the paper trail. Create simple, step-by-step wizards for business licenses, building permits, and marriage applications.
Public Meetings & Interactive Calendars

Keep citizens informed with dynamic event calendars and automate the publishing of meeting agendas, minutes, and video archives to ensure full compliance.
Public Records & FOIA Requests

Digitize Freedom of Information Act (FOIA) requests and vital records access (birth/death certificates), reducing administrative backlog and walk-ins.
Citizen Engagement & Trust

Help residents quickly find vital information, understand policies, and feel confident in their local or federal leadership.
Careers & Civil Service

Streamline the hiring process with a centralized job board for police, fire, and administrative roles, making it easier to attract top talent.
RFP & Procurement Transparency

Organize bids, RFPs, and vendor opportunities in a clear, searchable database to demonstrate fiscal responsibility and fairness.

Digital Platforms for Every Level of Governance

From public-facing agency websites to secure citizen dashboards, we design the digital infrastructure that powers federal, state, and municipal operations.

Main Agency Website

A central, authoritative information hub designed for maximum accessibility. We organize thousands of pages of policy, news, and services into a clean, searchable interface that builds public trust.
Department Microsites

Specialized sub-sites for distinct departments (Police, Fire, Economic Development, Parks) that maintain their own branding and content while staying connected to the central secure infrastructure.
Website Redesign & Modernization

Transform outdated legacy sites into modern, mobile-friendly platforms that fix accessibility gaps while preserving critical historical data.

24/7 Maintenance & Support

Ensure continuous uptime and security with ongoing technical support, regular patches, and software updates to prevent downtime.
Secure Government Portals

Build secure, single-sign-on (SSO) portals for citizens, vendors, and partners. Empower users to pay bills, submit bids, and access critical data in one unified environment.
Transparency & Open Data Hubs

Interactive portals dedicated to accountability. We build easy-to-update repositories for City Council meeting minutes, budget visualizations, and public record (FOIA) requests.

Plan Your Website Upgrade

Designing the Future of Secure and Accessible Government Websites

We strictly adhere to federal accessibility and security protocols to create platforms that are safe, inclusive, and easy for every citizen to use.

Section 508 Compliance & Accessibility

We ensure full compliance with federal Section 508 laws by strictly adhering to WCAG 2.1 technical standards. This guarantees that every citizen, including those using screen readers or assistive technology, can easily access your public services.
Optimized for Any Device

Since many citizens rely on smartphones for internet access, we design your website to work perfectly on small screens first. Complex forms, payment gateways, and emergency alerts will function smoothly on any mobile device or connection speed.
Organized by Citizen Needs

Citizens should not need to know your internal organizational chart to find a service. We organize navigation based on what people want to do, such as paying a bill or applying for a permit, rather than organizing everything by department.

Clear and Simple Communication

Government regulations can be confusing, so we focus on writing in clear, concise language. This helps residents understand requirements and complete tasks without getting lost in legal jargon or overly complex terms.
Visible Security and Data Protection

We design your site to look and feel secure so citizens feel safe entering personal information. We implement industry-standard encryption, clear privacy policies, and official seals to protect user data and build trust.
Fast and Reliable Performance

We optimize your website to load instantly, ensuring it remains online and responsive even during high traffic spikes caused by weather events or breaking news.

Grow Your Website Online

More Than a Website A Better Way to Serve Your Community

Modern, accessible, and easy-to-manage government websites that reduce staff workload and improve the citizen experience.

Reduce call volume with self-service citizen tools
Make information easy to find across all departments
Ensure accessibility and compliance across all devices
Streamline internal updates without technical dependency
Improve transparency and public trust through better communication

Free Consultation Worth $200

Case Studies

Explore how we’ve helped businesses across industries grow, engage customers, and achieve measurable results.

Full City Website Redesign & Citizen Self Service Portal

Citizens Were Calling City Hall for Things

They Should Have Been Able to Do Online.

Our city website has not been updated in over 11 years. Citizens were calling our main line just to find out office hours or download a simple permit application. Our staff were spending half their day answering basic questions that a proper website should have been answering automatically. We had complaints from residents, complaints from local businesses and complaints from our own staff. JanBask came in and rebuilt everything from the ground up. They built us a clean modern website with a self service citizen portal where residents can pay bills, submit requests and track applications without ever picking up the phone. Within 90 days our call volume dropped by 60% and our citizen satisfaction scores went up for the first time in 6 years.

Robert M.

City Manager, Riverside Municipal Government

Performance Results (Within 90 Days)

60% Reduction

in daily calls to city hall for basic citizen requests

280%

more citizens using online self service instead of visiting in person

45%

faster processing time for permit and license applications

4.6 out of 5

citizen satisfaction score — highest rating in 6 years

Zero Accessibility

complaints filed since new ADA compliant site launched

Technologies We've Used

Digital Records Management & Online Application System

Our Staff Were Drowning in Paper.

Citizens Were Waiting Weeks for Simple Health Records.

Everything in our department ran on paper. Birth certificates, vaccination records, health inspection reports — all of it filed manually and stored in physical folders. When a citizen requested a record it could take anywhere from 2 to 6 weeks just to find it. During the COVID pandemic that became a crisis. We had hundreds of requests coming in every day and no way to process them fast enough. JanBask digitized our entire records system and built an online application portal where citizens could request documents, track their application status and receive their records digitally. What used to take 6 weeks now takes 48 hours.

Director Patricia W.

Mecklenburg County Public Health Department

Performance Results (Within 6 Months)

6 Weeks to 48 Hours

record request processing time reduced dramatically

85% Reduction

in paper based record requests from citizens

70% Less

staff time spent on manual document processing every week

100%

of health records now securely stored and searchable digitally

Zero Data

loss reported during the entire digitization process

Technologies We've Used

District Website & Parent Communication Portal

Parents Were Missing Important Updates

Because Our Only Communication Tool Was a Paper Newsletter.

We had 14 schools in our district and zero central system for communicating with parents. Every school was doing its own thing — some used email, some used paper newsletters and some were posting updates on Facebook pages that half our parents did not even know existed. Important announcements were being missed, parents were showing up on the wrong day for events and our teachers were spending hours every week just trying to get basic information out to families. JanBask built us a unified district website with a parent portal where families can see school calendars, receive instant notifications, message teachers and track their child's attendance all in one place. Parent engagement went up 240% in the first semester.

Superintendent James K.

Oakwood Unified School District

Performance Results (Within One Semester)

240%

increase in parent engagement with school communications

80% Fewer

missed event and announcement notifications by parents

65% Reduction

in teacher time spent on parent communication every week

92%

of parents actively using the portal within the first semester

Zero Paper

newsletters printed or distributed since portal launched

Technologies We've Used

Mobile App Development — iOS & Android

People Were Taking Half a Day Off Work

Just to Renew a License They Could Have Renewed in 5 Minutes Online.

The average wait time at our DMV offices was 3 hours and 20 minutes. We had lines out the door every single morning, frustrated citizens, overworked staff and a backlog that never seemed to get smaller. The majority of people coming in were there for simple renewals and basic document updates that absolutely did not require an in person visit. JanBask built us an online appointment booking system and a self service license renewal portal. Citizens can now renew their license, update their address and book appointments for complex transactions all from their phone. Our walk in volume dropped by 55% in the first 90 days and our staff finally have time to properly serve the people who genuinely need to be there in person.